Damaged Freight – refuse delivery of ALL damaged freight/shipments. You are assuming liability by signing for damaged shipments. Occationally boxes look dented or torn but the product is undamaged inside. Open items in front of the delivery driver before signing so you can refuse it if damaged. Contact Precision Water USA immediately should you accept freight which looks great but you find damaged items inside.
30-day satisfaction guarantee
Precision Water USA offers a 30-day satisfaction guarantee from the date of purchase on all UNUSED merchandise. To be eligible for a return, your item must be in NEW condition and purchased directly from Precision Water USA. First contact Precision Water USA for a return merchandise authorization (RMA) at 1-801-281-4911 or email info@precisionwaterusa.com.
Upon receiving a RMA number, put your machine and or parts carefully back in their original packaging and contact Precision Water USA 1-801-281-4911. We will arrange shipping through FedEx and you will be responsible take your machine and or parts to a nearby FedEx Kinkos shipping facility. If you receive a defective water distiller or distiller part(s) you will receive a replacement part(s) at no cost to you. Credits issued will be for products returned and will not include your to and from shipping charges unless a product has been determined to be defective. If your order qualified for free shipping upon purchase, a ship to charge will be applied and combined to the return shipping charge. You can expect a refund in the same form of payment originally used for purchase within 5-15 business days of our receiving your returned product(s). A 15% restocking fee is charged on all canceled or returned merchandise (unless the merchandise is defective). If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply.
Precision Water USA will issue credits upon the receipt and inspection of returned products in undamaged condition. We reserve the right to use our discretion in determining the qualifications of a returned item for credit. When placing an order with our company by phone or through our website you are electronically agreeing to all Precision Water USA policies. Precision Water USA reserves the right to refuse or assess restocking fees for items that have been used, abused, or damaged. Products must be returned with original packaging and in the original “NEW” condition. Missing packaging, paperwork, or parts will result in a additional fees used in covering these items.